Skip to Content
    My Cart 0
    My Cart 0
    You have no items in your shopping cart.
    • Contract Holder
    • Promotions & Deals
    • Log In or
    • Register
    MyBinding.com
    Questions? 1-800-944-4573 1-800-944-4573 Call to Order
    Search

    Product Suggestions

    See result for ""
    • Login
    • My Account
    • My Order
    Menu
    • ALL CATEGORIES
        • Binding Machines
        • Binding Supplies
        • Covers
        • Laminators
        • Laminating Film
        • Laminating Pouches
        • Paper Cutters
        • Finishing Equipment
        • Paper Shredders
        • ID Accessories
        • 3-Ring Binders
        • Boards/Easels
        • Mailing Equipment
        • Packaging Equipment
    • BINDING MACHINES
      • BINDING SUPPLIES
        • COVERS
          • LAMINATORS
              • Pouch Laminators
              • Roll Laminators
              • Lamination Trimmers
              • Hot Laminators
              • Cold Laminators
              • Accessories
              • Laminator Carts
              • Pouch Board
              • Clearance Laminators
              • View All
          • LAMINATING FILM
              • School Film
              • Standard Film
              • Low Melt Film
              • Wide Format Film
              • UV Protected Film
              • Digital Film
              • EZ Load Film
              • Thermal Film
              • Cold Film
              • View All
          • LAMINATING POUCHES
            • PAPER CUTTERS
              • FINISHING EQUIPMENT
                MyBinding Blog > Press Releases > MyBinding.com Responds To Customer Input With Better Shipping Rates

                MyBinding.com Responds To Customer Input With Better Shipping Rates

                November 18, 2011 by Jeff McRitchie

                MyBinding.com, a division of Information Management Services, seeks to improve customer service by offering new shipping policy

                HILLSBORO, OR, November 18, 2011 – MyBinding.com, one of the country’s leading Internet retailers of document finishing machines and supplies, has recently lowered their shipping costs as a result of customer feedback.

                MyBinding.com has long offered free shipping on orders over $75. But a recent customer survey conducted by the company showed concern regarding the cost of shipping less expensive orders. The overall consensus was that the rates were too high. The company took notice and immediately set about making changes.

                “We want to provide excellent value to our customers,” said Jeff McRitchie, Vice-President of Marketing. “If we aren’t giving them what they want, clearly we need to make a change.”

                The new shipping system offers additional tiers of rate options, including economy and standard. Economy is the newest and lowest cost option. As the levels move up, the arrival time frame shortens and the cost increases. In addition to offering more selections to their customers, this change also helps MyBinding.com set expectations in-house regarding handling times and delivery times.

                “The new system allows customers to more clearly understand how quickly their items will arrive,” said McRitchie. “It will also help us to prioritize orders so that each one is shipped in a timely manner.”

                Standard shipping, the next up from economy, offers a few benefits, namely a faster arrival time. By choosing standard over economy shipping, a customer can expect priority processing for invoicing, production, and shipping. On average, that leads to an estimated arrival date that is one to five days sooner than economy shipping.

                “We want our customers to receive their materials efficiently,” said McRitchie. “This new process will help us to better serve our customers, which is our ultimate goal.”

                Filed Under: Press Releases Tagged With: MyBinding, shipping rates

                Search Blog

                Newsletter Signup.
                Receive a $5 off coupon for just signing up.
                Contact Us
                5500 NE Moore Court Hillsboro, OR 97124
                1-800-944-4573
                sales@mybinding.com
                1-800-944-4573
                Contact Us
                Follow Us.

                Customer Service

                • Weekly Specials
                • Rebates
                • Return Policy
                • Privacy Policy
                • Price Match Policy
                • Purchase Orders Welcome
                • International Shipping
                • FAQs

                About Us

                • Who We Are
                • News
                • GSA
                • Testimonials
                • Satisfaction Guarantee
                • Terms and Conditions
                • New Products
                • Our Brands

                Resources

                • Product Manuals
                • Parts List
                • Coupons
                • Knowledge Base
                • Discontinued Products
                • Binding Styles
                • MyBinding Careers
                Pay Securely With
                Partners
                 
                ABOUT SSL CERTIFICATES
                 
                Copyright © 2019 MyBinding.com

                Copyright © 2023 MyBinding.com